Wine Club Cancellation Policy
Doffo Wine Club is a subscription and will continue until you request to cancel your membership with us. You may cancel your membership after you have purchased your initial bottles to activate your membership AND received three (3) automatic shipments, but not within 5 days of a wine club release. It is the wine club member’s responsibility to notify the Doffo Wine Club Department to cancel their membership via email at wineclub@doffowines.com. Shipments processed prior to cancellation are non-refundable. Any cancellations made prior to the third shipment will incur an early termination fee of $50 in addition to any outstanding product and shipment fees.
All cancellation requests must be done via email to wineclub@doffowines.com.
A membership is not cancelled until confirmed by a wine club representative.
Wine Club Shipping Policy
We are working hard to streamline our shipping process and improve our communications with regards to shipping orders.
Wine club orders are scheduled to be shipped on the first Monday of the month. As we pack your order we may create a shipping label, which may send you an email notifying you that your order is being shipped. Please keep in mind that your order will be shipped on the scheduled shipping date, even if you receive this email days before. Your tracking information will be updated once your order ships.
Shipping of your wine club order may be delayed due to severe weather in our area, your area, or the route between. We will not ship if our/your weather is 85 degrees or higher. We will not ship if your weather or weather between us is below 35 degrees. Orders will be held until weather permits.
An adult aged 21 or over must be present to sign for the delivery. Any shipment returned or needing to be rerouted due to an incorrect address or inability to deliver will incur additional charges.